Donations

Due to the nature of charity donations, refunds are given at the discretion of our management. Please take care and enter the amount you wish to give.

In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond within 48 hours. Email fundraising@hannahshouse.org.au. 

If a donation is refunded, the associated tax receipt is no longer truthful so it should be shredded.

Event tickets

Once the transaction has taken place refunds are given at the discretion of our management. A refund policy will apply to each event. Please review the terms and conditions on tickets before purchase.

Donations and recurring donations

We will refund if there was an error with the donation processing.

We will refund if the donor entered the wrong amount.

We will refund if the recurring donation did not cancel correctly when requested.