Reporting Child Safety and Wellbeing Concerns
We are committed to maintaining a culture of transparency, accountability, and child safety.
Commitment to Feedback and Open Communication
At Hannah’s House, we believe in fostering a safe and supportive environment where concerns can be raised without fear. Open communication and feedback help us strengthen our child safeguarding practices and continuously improve our services.
We encourage families, staff, and community members to share their feedback or report concerns confidentially.
How to report an incident
As an NDIS provider, we have a responsibility to effectively manage and respond to incidents and complaints. If you witness or become aware of an incident that affects a child’s safety or wellbeing, it is crucial to report it immediately.
A reportable incident is any act or event that has happened—or is alleged to have happened—in connection with the delivery of NDIS supports or services that:
- Results in the death or serious injury of a child.
- Involves abuse, neglect, or sexual misconduct.
- Includes unauthorised use of restrictive practices.
Registered NDIS providers must notify the NDIS Commission of all reportable incidents, including those recorded and addressed through internal incident management systems.
If you feel unsafe when making a report, please speak with your supervisor, manager or contact 000 for immediate support.
Internal Incident Reporting
- These reports help us identify risks, ensure accountability, and take preventive measures.
- An incident is an unplanned event directly involving an organisation which results in or had the potential to result in: injury or harm to one or more people, business interruption, or equipment, property, environmental damage.
- Incident reports should be submitted promptly through our internal reporting system.
External reporting
Certain incidents must be reported to external authorities, including the police, child protection services, and regulatory bodies.
- For immediate concerns: If a child is in immediate danger, call 000.
- General concerns for a child’s wellbeing: Contact the Central Intake Team at 1800 273 889.
- Online: Submit a Mandatory Report
- Email: If experiencing technical issues, request a hard copy at mrs@communities.wa.gov.au
- Phone: 1800 708 704
- Fax: (08) 6414 7316
- Post: Mandatory Reporting Service, PO Box 8146, PERTH BC, WA 6849
Mandatory reports can be made orally or in writing, but an oral report must be followed up in writing as soon as possible (ideally within 24 hours).
If making a mandatory report online, you can refer to the Department of Communities Mandatory Reporting Information System User Document for further information.
Professional referrals: If you are a professional and want to report a concern about a child, please use the following link: Professional Referral(link is external).
Concern for a child’s wellbeing: If you are concerned about a child’s wellbeing, please contact the Central Intake Team on 1800 273 889.
Further information about lodging a mandatory report can be found in the Frequently Asked Questions about Mandatory Reporting.
If you are dissatisfied with a health, mental health, or disability service (excluding NDIS services), you can lodge a complaint with HADSCO (Health and Disability Services Complaints Office).
Certain serious incidents must be reported to the NDIS Commission within 24 hours. These include:
- Death or serious injury of a child.
- Abuse or neglect.
- Unlawful sexual or physical contact.
- Sexual misconduct, including grooming.
- Unauthorised use of restrictive practices.
Contact us
If you have any questions or concerns, please email Director of Clinical Services, Aoife Gray aoife.gray@hannahshouse.org.au and Chief Executive Office, Jonine Collins jonine.collins@hannahshouse.org.au.
